Customer Care

Shipping & Delivery

Every bottle leaves Louisville double-boxed, insured and tracked. Adult signature is required on every delivery, without exception.

Dispatch times

Orders placed before 2:00 pm Eastern on a business day are packed the same day and collected the following morning. Orders placed after that, or at weekends, are packed on the next business day. Allocated releases may be held briefly while we confirm documentation.

Delivery estimates

  • Ground. Three to six business days. Complimentary on orders over $250.
  • Two-Day Air. Two business days, quoted at checkout.
  • Overnight. Next business day when ordered before 12:00 pm Eastern.

Estimates are given in business days and exclude the day of dispatch. Weather and carrier delays are outside our control, though your shipment is insured for its full value either way.

Packaging

Bottles are wrapped, cradled in moulded pulp inserts and double-boxed. We do not use branded outer cartons; the outside of the box does not advertise what is inside it.

Adult signature required

Federal and state law requires that alcohol be handed to an adult aged 21 or over who can present valid government-issued photo identification. Carriers cannot leave alcohol unattended, with a neighbour, or in a parcel locker. Please choose an address where someone will be available.

Most carriers will attempt delivery three times before returning a shipment to us. Returned shipments are refunded less outbound shipping and a restocking fee.

Where we ship

We ship to states where the direct-to-consumer shipment of spirits is permitted. Because these rules change, the definitive list is the one shown at checkout: if your state cannot be selected, we are not currently able to ship there. We do not ship internationally, and we cannot ship to PO boxes, freight forwarders or APO/FPO addresses.

Taxes and duties

Applicable state and local taxes are calculated at checkout. There are no additional duties on domestic shipments.

Tracking

You will receive tracking by email as soon as your label is created, and again when the carrier scans the parcel. Tracking is also available in your account.

Questions

Call (270) 220-5347 or email sales@velmontbourbonhouse.com and a specialist will answer, not a script.